Cluster Director of Sales & Marketing / Cluster Directress of Sales & Marketing

Lead with Vision. Inspire with Purpose. Deliver with Impact.

At Hyatt, we believe hospitality is more than a business; it’s a human connection. We create environments where people feel welcome, inspired, and valued. If you share our passion for excellence and want to shape the next chapter of Hyatt at The Circle, this is your opportunity.

With careers spanning the globe, your perfect opportunity awaits. For our Hyatt Regency Zurich Airport The Circle and Hyatt Place Zurich Airport The Circle, Switzerland, we are looking for a

CLUSTER DIRECTOR OF SALES & MARKETING

Hyatt Regency Zurich Airport (255 Rooms) and Hyatt Place Zurich Airport (300 Rooms) are just a few steps from the terminals and within the dynamic “Circle” district. Integrated within The Circle’s vibrant ecosystem of retail, dining, and the Convention Center (17 Meeting Rooms + Convention Hall for up to 1,500 persons), this dual-hotel cluster is one of Hyatt’s most visible showcases in Europe.

As Cluster Director of Sales & Marketing, you will lead the commercial strategy for our hotels and Convention Center (2,800m²), driving performance, brand positioning, and market share growth. Your team consists of 20+ talented professionals across Sales, Marketing, Event Sales, and Event Planning.

What You Will Do:

• Define and execute the overall commercial strategy across both hotels and the Circle Convention Center.
• Lead all Sales & Marketing operations with a focus on revenue optimization, brand visibility, and guest loyalty.
• Develop and deliver annual business plans, forecasts, and budgets aligned with Hyatt’s global standards and ownership expectations.
• Oversee strategic account management in corporate, MICE, airline, and leisure segments.
• Foster close collaboration with regional commercial teams and ownership partners to ensure alignment on performance goals.
• Coach, inspire, and grow a high-performing commercial team, empowering future leaders through mentorship, accountability, and recognition.
• Champion digital innovation and storytelling, amplifying the Hyatt brand through social media, PR, and partnerships.
• Elevate the customer journey through service excellence, consistent quality, and a culture of care that sets Hyatt apart.

What We Are Looking For:

You are a strategic, entrepreneurial leader with a passion for people and performance. You combine strong analytical skills with creativity and the ability to inspire teams. In addition:

• Minimum 5 years’ experience in a senior commercial leadership role (DOSM or equivalent) in an international hotel or cluster environment.
• Proven track record in driving market share, revenue growth, and brand positioning.
• Experience managing large-scale event space and complex stakeholder relationships.
• Fluent in English; German proficiency is highly preferred.
• Collaborative, data-driven, and commercially curious, with a leadership style that energizes others.

If you’re ready to lead with purpose and inspire teams to reach new heights, we invite you to apply online using the form below.

Please note: Only applications matching the job profile will be considered.