Job Responsibilities
We are looking for a dedicated professional to join our team. In this role, you will be responsible for ensuring the highest standards of service in our restaurant. Your key responsibilities will include:
- Assist with mise en place and table preparation.
- Deliver dishes and support during service.
- Clear tables and maintain cleanliness in the restaurant.
- Support the service team as needed to ensure smooth operations.
- Guarantee exceptional guest experiences while adhering to luxury service standards.
- Ensure compliance with hygiene, safety, and quality standards, including HACCP and LQA, and drive continuous improvement.
- Maintain proper daily service protocols and standards.
- Regularly review and update guest CARDEX profiles to enhance personalization.
- Build guest loyalty and develop the clientele; promote hotel services.
- Anticipate and fulfill guests’ requests proactively.
- Inform management of any abnormal situations regarding safety or potential risks involving guests or colleagues.
- Prepare and organize the assigned service station or restaurant area.
- Welcome guests and provide guidance on menu and wine selections.
- Take orders and ensure accurate service delivery.
- Coordinate effectively with kitchen and bar teams.
- Oversee daily billing and cash handling procedures with precision.
- Handle guest complaints promptly and professionally to ensure satisfaction.
Team Management
In your role, you will also take on management responsibilities, including:
- Leading, inspiring, and developing the Demi-Chefs de Rang and Commis de Rang.
- Ensuring that LQA standards are consistently respected.
- Fostering a culture of professionalism, teamwork, accountability, and guest focus within the team.
General Expectations
We value a collaborative spirit and proactive approach. You may also be required to assist other F&B outlets as needed. As an ambassador of MRH's values and company culture, you will:
- Serve as a role model for our standards and ensure alignment across all levels.
- Contribute to the development of the hotel’s reputation through innovation, guest satisfaction, and service excellence.
Apply online using the form below. Please note that only applications matching the job profile will be considered.