Job Description
We are seeking a dedicated and professional individual to join our team and enhance our guest experience. This role involves various responsibilities to ensure the smooth operation of our restaurant and provide exceptional service. If you are passionate about the hospitality industry and committed to delivering high-quality service, we encourage you to apply!
Key Responsibilities
- Assist with mise en place and table preparation.
- Deliver dishes and assist during service.
- Clear tables and maintain cleanliness of the restaurant.
- Support the service team as needed.
- Guarantee exceptional guest experience and consistent luxury service standards.
- Ensure full compliance with hygiene, safety, and quality standards, including HACCP and LQA standards, and drive continuous improvement.
- Ensure the proper daily service protocols and standards are maintained.
- Prepare and organize the assigned service station or restaurant.
- Welcome and advise guests on menu and wine selections.
- Take orders and ensure accurate service delivery.
- Coordinate with kitchen and bar teams for seamless service.
- Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction.
- Participate in and oversee daily billing and cash handling procedures.
- Build guest loyalty and develop the clientele; promote the hotel’s offerings.
- Anticipate and meet guests’ requests to enhance their experience.
- Ensure compliance with applicable health and safety regulations.
- Inform management of any unusual situations regarding safety or potential risks involving guests or colleagues.
Team Management
- Lead, inspire, and develop the Demi-Chefs de Rang and Commis de Rang.
- Ensure adherence to LQA standards.
- Foster a culture of professionalism, teamwork, accountability, and guest-focus.
General Requirements
- Able to assist other F&B outlets if needed.
- Adopt a solution-oriented approach to challenges.
- Serve as an ambassador of MRH’s values and company culture, ensuring alignment at all levels.
- Proactively support the development of the hotel’s reputation through innovation, guest satisfaction, and service excellence.
Apply online using the form below. Please note that only applications matching the job profile will be considered.