Join Swiss Himmel GmbH in Basel, Switzerland!
L2 Application Support Analyst
Industry: Banking
Job Category: L2 Support
Job Type: Full Time
Job Location: Basel
Job Summary:
We are seeking an experienced L2 Application Support Analyst to join our team on behalf of our client in the finance and banking sector. The ideal candidate will possess strong technical skills, analytical prowess, and exceptional communication abilities. You will play a crucial role in application support, incident/problem management, and continuous improvement initiatives within a dynamic and high-performance environment.
Client Overview:
Our client is a prominent global organization in the finance and banking industry, renowned for its commitment to digital transformation and operational excellence across enterprise systems. This position provides an exciting opportunity to work in a collaborative, fast-paced, and technically challenging setting.
Key Responsibilities:
- Analyze and resolve complex issues, developing optimal solutions while considering multiple stakeholder impacts.
- Establish cause-effect linkages and validate hypotheses to tackle long-term technical and business challenges.
- Understand client needs, integrate feedback, and ensure timely and quality service delivery.
- Anticipate challenges, proactively resolve critical issues, and build trust with key stakeholders.
- Effectively prioritize tasks, plan using historical trends, and manage risks through contingency planning.
- Coordinate execution across projects/processes; identify key drivers and constraints.
- Utilize ServiceNow for incident tracking, problem management, and change requests in accordance with ITIL standards.
- Leverage knowledge management, release planning, and issue resolution tools to maintain system stability.
- Conduct detailed impact analysis and process mapping to identify system or service improvements.
- Communicate clearly in English, both verbally and in writing, tailoring messages to suit the audience.
Required Technical Skills:
- Operating Systems: Unix/Linux
- Database: Oracle PL/SQL
- Scripting: Shell Scripting
- Job Scheduling: Autosys
- Monitoring & Automation: Batch Monitoring Tools, Automation Tools
- Ticketing Tool: ServiceNow
- ITIL Framework: Incident, Problem, Change, and Release Management
- Communication: Excellent verbal and written English skills
Must-Have Qualifications:
- Hands-on experience in L2 Application Support
- Strong technical proficiency in Unix, Oracle PL/SQL, and Shell Scripting
- Familiarity with ServiceNow or similar ITSM platforms
- Understanding of ITIL processes (Certification preferred)
Preferred / Good to Have:
- Exposure to Site Reliability Engineering (SRE) practices
- Experience with Splunk, AppDynamics, or other monitoring tools
- Familiarity with Azure Cloud, DevOps, and Agile methodologies
- Basic knowledge of Java, Informatica, and other enterprise tools
Why Join Us:
- Work with a prestigious client in the finance and banking sector
- Contribute to critical production systems
- Gain exposure to enterprise-level tools, technologies, and best practices
Apply online using the form below. Only applications matching the job profile will be considered.