Join Swiss Himmel GmbH in Basel, Switzerland!L2 Application Support Analyst
Industry: Banking
Job Category: L2 Support
Job Type: Full Time
Job Location: Basel
Job Summary:
We are seeking an experienced L2 Application Support Analyst to represent our client in the Finance and Banking domain. The ideal candidate will possess strong technical skills, sharp analytical abilities, and excellent communication skills. This role requires someone capable of managing application support, incident/problem management, and driving continuous improvement initiatives in a high-performance environment.
Client Overview:
Our client is a leading global organization in the finance and banking sector, renowned for spearheading digital transformation and operational excellence across its enterprise systems. This role offers a fantastic opportunity to be part of a collaborative, fast-paced, and technically challenging environment.
Key Responsibilities:
- Analyze and deconstruct complex issues; develop optimal solutions considering multiple stakeholder impacts.
- Establish cause-effect relationships and validate hypotheses to address long-term technical and business challenges.
- Understand client needs, integrate feedback, and ensure timely and quality service delivery.
- Anticipate challenges, proactively resolve critical issues, and build trust with key stakeholders.
- Prioritize tasks effectively, plan using historical trends, and manage risks through contingency planning.
- Coordinate execution across projects and processes; identify key drivers and constraints.
- Utilize ServiceNow for incident tracking, problem management, and change requests in accordance with ITIL standards.
- Implement knowledge management, release planning, and issue resolution tools to maintain system stability.
- Conduct comprehensive impact analysis and process mapping to identify system or service improvements.
- Communicate clearly in English, both verbally and in writing, tailoring messaging as needed for diverse audiences.
Required Technical Skills:
- Operating Systems: Unix/Linux
- Database: Oracle PL/SQL
- Scripting: Shell Scripting
- Job Scheduling: Autosys
- Monitoring & Automation: Batch Monitoring Tools, Automation Tools
- Ticketing Tool: ServiceNow
- ITIL Framework: Incident, Problem, Change, and Release Management
- Communication: Excellent verbal and written English skills
Must-Have Qualifications:
- Hands-on experience in L2 Application Support
- Strong technical proficiency in Unix, Oracle PL/SQL, and Shell Scripting
- Experience using ServiceNow or similar ITSM platforms
- Familiarity with ITIL processes (Certification preferred)
Preferred / Good to Have:
- Exposure to Site Reliability Engineering (SRE) practices
- Experience with monitoring tools such as Splunk or AppDynamics
- Familiarity with Azure Cloud, DevOps, and Agile methodologies
- Basic knowledge of Java, Informatica, and other enterprise tools
Why Join Us:
- Work with a prestigious client in the finance and banking domain
- Opportunity to contribute to critical production systems
- Exposure to enterprise-level tools, technologies, and practices
Apply online using the form below. Please note that only applications matching the job profile will be considered.