Job Overview
As a visionary Account Technology Unit Leader covering Pharma, Life Sciences, Telecommunications, Professional Services, Media, Travel, and Transport for Switzerland, you will play a pivotal role in unlocking new business performance levels and addressing critical market challenges. Your responsibilities include spearheading strategic initiatives aimed at driving exponential revenue growth and fostering alignment among leadership teams across diverse markets within your area. You will champion the adoption of AI-driven transformations and implement change strategies that resonate with C-suite executives while elevating customer satisfaction.
By proactively identifying emerging market opportunities and trends, you will represent Microsoft as an industry pioneer and thought leader. Your expertise will shape scalable go-to-market strategies, promote the adoption of innovative cloud solutions, and leverage partnerships to deliver cutting-edge solutions that fuel market expansion.
Cultivating a culture of inclusion, mentorship, and accountability will be central to your leadership as you inspire and reward high-performing, diverse teams. You will foster collaboration across executive networks and strategic partnerships, paving the way for sustainable long-term growth that impacts the entire ecosystem.
What You Do:
- Customer Advocate and Market Thought Leader: Build and model trustworthy relationships within the market and industry to provide differentiated expertise across the executive suite of the customer, prioritized partners, and ecosystem. Drive year-over-year satisfaction improvement in Customer & Partner Experience through Account Team Quality, Customer Plans, and Account Transition experience.
- Growth and Transformational Sales Leader: Champion operational excellence by implementing Microsoft's Customer Engagement Methodology (MCEM) across industries.
- People Leader: Build capabilities for the customer journey across all Professional Services, Communications, and Media Industries. Foster a talent pipeline to ensure coverage aligned with business objectives. Develop an inclusive culture that attracts top talent paired with an exceptional sales performance track record.
- Steward of the Business: Provide leadership for segment operations, collaborating with Enablement & Operations and Finance to apply sound judgment to segment forecasts and ensure pipeline hygiene aligns with weekly Area and Core rhythm assessments.
- Compliance: Uphold Microsoft’s trust by adhering to its values, culture, and Trust code in every decision.
Job Responsibilities
- Actively sponsor transformation initiatives in areas such as Coaching for Impact and learning programs designed to enhance the business, industry, AI, and leadership proficiency of your direct team and the V-Team.
- Create a consumption culture that drives a rolling 12-month Account Team Unit (ATU) Stage 1 Azure Consumed Revenue (ACR) pipeline and Usage pipeline.
- Dedicate time weekly to build a consistent coaching rhythm with managers and direct teams to enable success across Field Revenue Accountability (FRA), Consumption, Usage Excellence, and talent management with transparency and empathy.
- Engage as the ambassador for The Era of AI, positioning it with senior-level decision-makers and collaborating with executives in GSIs and Advisories, while focusing on Software Defined Sovereignty, Azure, AI, and Cybersecurity.
- Drive accountability by leading and representing the Area in Enterprise and ATU rhythms of connection.
- Develop credibility by understanding industry imperatives, competitive landscapes, customer executive priorities, and partner sponsorship, focusing on TAM capture.
- Continue progress on Enterprise Operating Unit (EOU) orchestration, driving alignment across ATU shared resources.
- Promote success through empowerment and accountability, providing modeling, coaching, and support for your team.
- Attract, retain, and develop talent, ensuring alignment with industry and customer requirements.
- Utilize industry and market expertise to lead teams in identifying solutions that drive new opportunities and navigate local trade, regulatory, and policy environments to empower sales teams, partners, and customers across regions.
Job Requirements
Required Qualifications (RQs)
- Bachelor's / Master’s Degree in Business Administration, Sales, Marketing, Computer Science, Engineering, Business Management, Economics, or related field, along with extensive experience in sales, managing high-performance sales and technical-sales teams, and/or leadership roles in large organizations OR equivalent experience.
- Extensive experience in senior sales leadership roles in multi-tiered large organizations.
- A proven history of managing and coaching high-performance sales and/or technical sales teams.
- Exceptional oral and written communication skills in English, capable of crafting executive-level materials and driving clarity across diverse audiences.
- Strong business understanding, sales acumen, and a proven record of driving growth and transformation within the respective industries.
Preferred Qualifications (PQs)
- Experience working with C-Level executives.
- Proven ability to lead organizations or teams through change.
- German and French language skills are a plus.
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Only applications matching the job profile will be considered.