Join Our Team as an Account Manager
We are a world-leading Engine MRO service provider headquartered in Zurich, Switzerland, with over 90 years of experience delivering customized maintenance, repair, and overhaul solutions to more than 300 customers worldwide. With a strong global network and a commitment to innovation, excellence, and sustainability, we safely power our customers’ flights every day.
We are currently looking for dedicated and skilled individuals to join our Account Management team at Zurich Airport.
Position Overview
As an Account Manager, you will be accountable for the fulfillment of the Integrated Component Services customer contract from contracting to ramp-down. You will drive extended customer-facing functions and oversee contract execution, ensuring operational and financial performance, profitability, and customer satisfaction. Additionally, you will steer contract reviews and amendments, promoting customer retention as well as sales efforts toward contract extension and upselling. As the primary interface for SR Technics’ customers, your role is crucial in maintaining strong partnerships.
Your Responsibilities
- Manage end-to-end customer contract execution in collaboration with Product Management, Operations, Supply Chain, Procurement, Finance, and Legal.
- Monitor and drive improvement of operational and financial KPIs (e.g., OTD, return performance, revenue, gross margin) to ensure contract profitability.
- Oversee financial planning processes, including budgeting, forecasting, invoicing, dispute resolution, and timely payment (DSO).
- Lead contract lifecycle activities, including amendments, risk identification, and development of overall account strategy.
- Maintain strong customer relationships through effective communication, complaint handling, and escalation management in line with quality processes.
- Drive continuous improvement in customer-specific operations and service performance.
- Report on contract performance and organize/chair regular internal and external meetings with stakeholders and management.
Your Profile
- Master’s Degree in Business Administration, Marketing, Supply Chain, Legal, Engineering, or a related field.
- Minimum 5 years of experience in sales or account management in the aerospace industry or a similar industrial environment.
- Strong understanding of the aerospace business, airline environment, and related MRO operations.
- Exceptional business acumen with a thorough understanding of contracts.
- Core competencies in business economics and finance.
- Strong communication, negotiation, and intercultural awareness skills.
- Fluency in English; proficiency in any other language is a valuable asset.
If you possess the required qualifications and are keen to contribute to a dynamic team, we invite you to apply online using the form below. Please note that only applications matching the job profile will be considered.