Account Manager / Account Manageress

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the most customer-centric and sustainable engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the maintenance, repair, and overhaul of aircraft engines, airframes, and components sales business, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

Position Overview

As an Account Manager, you will be responsible for the commercial management of multiple customer accounts and the execution of relevant contractual obligations for maintenance services in Zurich. Your role will begin with coordinating engine induction slots and continue through shop visits and engine serviceability. You will also be tasked with achieving the company's revenue and P&L targets for the respective customer account in coordination with Product Management and Sales.

Your responsibilities will include maintaining appropriate communication with customers on commercial, engine TAT, and parts exchange topics during an engine shop visit, as well as triggering internal and external escalation when required. This position also involves the development and expansion of customer relationships, as well as preparing and coordinating customer visits, both on-site in Zurich and at the customer's facilities.

Your Tasks

• Take P&L responsibility for assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial, and Head of Business Unit. Ensure profitability of the shop visit within the boundaries of the contractual clauses.
• Participate in contract handover meetings with Product Management, identify and analyze contractual risks, and initiate mitigation actions accordingly.
• Act as the main point of contact for the customer, handle and process customer feedback, and organize and coordinate customer review meetings. Initiate and coordinate Closing-the-Loop review meetings after engine shop visits.
• Lead kick-off meetings for new engine shop visits, attended by the Ops Project Lead, Engineering, and Purchasing, and provide accurate engine delivery information for induction slot planning. Organize and coordinate Table Inspections with the customer.
• Offer part replacements and exchanges, communicating financial aspects to the customer.
• Issue Preliminary Invoices based on shop visit price estimations and perform invoice reviews for Main/Final Invoices at the conclusion of shop visits. Manage accruals for discounts, marketing fees, and potential invoice disputes, resolving disputes with customers.
• Lead and support the cash collection process with the involvement of Sales.

Your Profile

• Commercial or Technical degree in a relevant discipline or equivalent experience.
• A minimum of 3 years of commercial and/or technical experience in the MRO industry.
• At least 3 years of experience in a customer-facing position within the MRO industry.
• A strong understanding of the MRO or related Aerospace business.
• Strong business acumen and contract comprehension.
• Excellent communication, negotiation, and intercultural awareness skills.
• Fluency in English.

What We Offer

We provide an attractive position within a global and dynamic company. Our competitive employment conditions enable you to develop both professionally and personally. Our benefits system is designed with our employees' best interests in mind, aiding in everyday life and situations. Explore our offerings on our website by clicking below: Employee Benefits.

Apply online using the form below.

For other inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that only applications matching the job profile will be considered.