Account Manager / Account Manageress

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, boasting over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us toward becoming the most customer-centric and sustainable engine-focused MRO worldwide.

Collaborating with an extensive network of partners and business development offices across Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the maintenance, repair, and overhaul of aircraft engines, airframes, and component sales. Our impeccable technical support serves over 500 customers globally. Our mission is clear: We safely power your flight.

Position Overview

As an Account Manager in Engine Services, you will be responsible for the commercial management of multiple customer accounts, executing relevant contractual obligations for maintenance services in Zurich, and overseeing the entire process from engine induction slot coordination to the completion of shop visits and engine serviceability. You will work closely with Product Management and Sales to achieve the revenue and P&L targets for your respective accounts.

Effective communication with customers regarding commercial aspects, engine turnaround time (TAT), and parts exchange topics during engine shop visits will also be part of your responsibilities. By fostering strong customer relationships, you will prepare and coordinate customer visits both on-site in Zurich and at customer facilities.

Your Tasks

• Take P&L responsibility of assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial, and Head of Business Unit.
• Participate in contract handover meetings with Product Management, identifying and analyzing contractual risks, and initiating mitigation actions.
• Act as the main point of contact for customers, handling and processing feedback, and organizing customer review meetings.
• Lead kick-off meetings for new engine shop visits, ensuring accurate engine delivery information is provided for induction slot planning.
• Organize and coordinate table inspections with customers.
• Communicate commercial and TAT-related topics during shop visits to ensure on-time delivery (OTD) of engines.
• Offer part replacements and exchanges to customers, discussing the financial aspects of such transactions.
• Initiate and coordinate Closing-the-Loop review meetings post-engine shop visits, providing feedback to the organization.
• Ensure profitability of shop visits while adhering to contractual clauses.
• Issue preliminary invoices based on shop visit price estimates and review main/final invoices at the end of a shop visit.
• Build and release accruals for volume discounts/incentives, marketing fees, TAT penalties, warranty risks, and potential invoice disputes.
• Resolve and settle invoice disputes with customers.
• Lead and support the cash collection process in collaboration with Sales.

Your Profile

• Commercial or Technical degree in a relevant discipline or equivalent experience.
• Minimum of 3 years of commercial or technical experience in the MRO industry.
• Minimum of 3 years of experience in a customer-facing position within the MRO industry.
• Strong understanding of the MRO or related aerospace business.
• Excellent business acumen and contract comprehension.
• Exceptional communication, negotiation, and intercultural awareness skills.
• Fluency in English.

What We Offer

We provide an attractive position within a global and dynamic company. With competitive employment conditions, you will have the opportunity for both professional and personal development. Our benefits system is designed with our employees’ best interests in mind, aiming to assist in everyday life and various situations.

Explore our benefits on our website by clicking below: www.srtechnics.com/careers/employee-benefits

If you wish to apply for this position, kindly apply online using the form below.

Only applications matching the job profile will be considered.

If you have any other inquiries, please contact us at: globalrecruitment@srtechnics.com

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.