Account Manager / Account Manageress

About Us

We are a world-leading engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us on our journey to becoming the most customer-centric and sustainable engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the maintenance, repair, and overhaul of aircraft engines, airframes, and components sales business. We provide impeccable technical support to over 500 customers worldwide. Our mission is simple: We safely power your flight.

Position Overview

As an Account Manager in Engine Services, you will be responsible for the commercial management of multiple customer accounts and the execution of relevant contractual obligations for maintenance services in Zurich. You will coordinate engine induction slots, oversee the completion of shop visits, and ensure engine serviceability, all while achieving the company's revenue and P&L targets for your assigned accounts in collaboration with Product Management and Sales.

Your role will involve maintaining clear communication with customers about any commercial, engine TAT (turnaround time), and parts exchange issues that may arise during an engine shop visit. Furthermore, you will trigger internal and external escalation as necessary, while actively developing and expanding customer relationships. Preparing for and coordinating customer visits, whether on-site in Zurich or at customer facilities, is also a key responsibility.

Your Tasks

• Take P&L responsibility for assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial, and Head of Business Unit.
• Participate in contract handover meetings with Product Management and identify and analyze contractual risks to initiate mitigation actions.
• Act as the main point of contact for the customer, handling feedback and organizing customer review meetings.
• Lead kick-off meetings for new engine shop visits, ensuring accurate engine delivery information is provided to the induction slot planning.
• Organize Table Inspections with customers.
• Communicate any commercial and TAT-related topics during shop visits to ensure on-time delivery of engines.
• Offer customers part replacements and exchanges, clearly communicating the financial aspects involved.
• Initiate and coordinate Closing-the-Loop review meetings post-shop visits, integrating feedback into the organization.
• Ensure profitability of shop visits within contractual boundaries.
• Issue Preliminary Invoices based on shop visit price estimates and perform invoice reviews for Main/Final Invoices after shop visits.
• Build and release accruals for volume discounts, marketing/agency fees, TAT penalties, warranty risks, and potential invoice disputes.
• Resolve and settle any invoice disputes with customers.
• Lead and support the cash collection process in collaboration with Sales.

Your Profile

• Commercial or Technical degree in a relevant discipline or equivalent experience.
• Minimum of 3 years of commercial and/or technical experience in the MRO industry.
• Minimum of 3 years of experience in a customer-facing position within the MRO sector.
• Strong understanding of the MRO or related aerospace business.
• Solid business acumen and comprehension of contract nuances.
• Excellent communication, negotiation, and intercultural awareness skills.
• Fluency in English.

We Offer

We provide an attractive position in a global and dynamic company. Our competitive employment conditions offer you the opportunity for both professional and personal development. Our benefits system is designed with our employees' best interests in mind, helping to enhance everyday life and various situations. Explore our benefits package on our website below: www.srtechnics.com/careers/employee-benefits

Apply online using the form below. Only applications matching the job profile will be considered.

For any inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss work permit.