Account Manager / Account Manageress

Account Manager in Engine Services

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us on our journey to become the leading, most customer-centric, and sustainable engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive and fully customized solutions for the maintenance, repair, and overhaul of aircraft engines, airframes, and components, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

As an Account Manager in Engine Services, you will be responsible for the commercial management of multiple customer accounts, execution of relevant contractual obligations for maintenance services in Zurich, starting with the coordination for an engine induction slot until the completion of the shop visit and engine serviceability. You will also be accountable for achieving the company's revenue and P&L targets for the respective customer accounts in coordination with Product Management and Sales.

You will maintain appropriate communication with customers regarding any commercial, engine turnaround time (TAT), and parts exchange-related topics arising during an engine shop visit, as well as initiate internal and external escalations when necessary. Additionally, this position involves maintaining, developing, and expanding customer relationships and coordinating customer visits, whether on-site in Zurich or at the customer’s facilities.

Your Tasks

• Take P&L responsibility of assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial, and Head of Business Unit.
• Participate in contract handover meetings with Product Management and identify and analyze contractual risks, initiating mitigation actions accordingly.
• Act as the main point of contact for customers, handling and processing feedback, and organizing customer review meetings.
• Lead kick-off meetings for new engine shop visits, attended by the Ops Project Lead, Engineering, and Purchasing, providing accurate engine delivery information for induction slot planning.
• Organize and coordinate table inspections with the customer.
• Communicate any commercial and TAT-related topics during shop visits and ensure on-time delivery of engines.
• Offer customers part replacements and exchanges, and discuss the financial aspects of these transactions.
• Initiate and coordinate closing-the-loop review meetings after engine shop visits, providing feedback to the organization.
• Ensure profitability of the shop visit within the boundaries of contractual clauses.
• Issue preliminary invoices based on shop visit price estimations and perform invoice reviews for main/final invoices at the end of shop visits.
• Build and release accruals for volume discounts, marketing/agency fees, TAT penalties, warranty risks, and potential invoice disputes.
• Resolve and settle invoice disputes with customers.
• Lead and support the cash collection process with involvement from Sales.

Your Profile

• Commercial or technical degree in a relevant discipline or equivalent experience.
• Minimum 3 years of commercial and/or technical experience in the MRO industry.
• Minimum 3 years of experience in a customer-facing position within the MRO industry.
• Strong understanding of the MRO or related aerospace business.
• Solid business acumen and contract understanding.
• Excellent communication, negotiation, and intercultural awareness skills.
• Fluency in English.

We Offer

We offer an attractive position in a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our employees' best interests in mind to aid in everyday life and situations. Explore our benefits on our website.

Apply online using the form below. Only applications matching the job profile will be considered.

For other inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.