Account Manager / Account Manageress

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

Position Overview: Account Manager in Engine Services

As an Account Manager in Engine Services, you will be responsible for the commercial management of multiple customer accounts, executing the relevant contractual obligations for maintenance services in Zurich. Your role will involve coordinating the engine induction slot until the completion of the shop visit and achieving the company’s revenue and P&L targets for the respective customer account in collaboration with Product Management and Sales.

You will also be responsible for maintaining appropriate communication with the customer regarding any commercial, engine turnaround time (TAT), and parts exchange-related topics during an engine shop visit, escalating issues as required. Your responsibilities will also include fostering and expanding customer relationships as well as preparing and coordinating customer visits at our facilities or on-site at the customer's premises.

Your Tasks

• Take P&L responsibility for assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial, and Head of Business Unit.
• Participate in contract handover meetings with Product Management, identifying and analyzing contractual risks, and initiating mitigation actions accordingly.
• Act as the main point of contact for customers, handling and processing feedback, and organizing customer review meetings.
• Lead kick-off meetings for new engine shop visits, involving the Ops Project Lead, Engineering, and Purchasing, and providing accurate engine delivery information for induction slot planning.
• Organize and coordinate table inspections with the customer.
• Communicate commercial and TAT-related topics during shop visits to ensure on-time delivery of engines.
• Facilitate part replacements and exchanges, discussing the financial aspects with the customer.
• Initiate and coordinate closing-the-loop review meetings following engine shop visits, feeding insights back into the organization.
• Ensure profitability of the shop visit within contractual boundaries.
• Issue preliminary invoices based on shop visit price estimation and perform invoice reviews for main/final invoices at the conclusion of each shop visit.
• Manage accruals for volume discounts/incentives, marketing/agency fees, TAT penalties, warranty risks, and potential invoice disputes.
• Resolve and settle invoice disputes with customers.
• Support the cash collection process alongside the Sales team.

Your Profile

• Commercial or Technical degree in a relevant discipline or equivalent experience.
• Minimum of 3 years of commercial or technical experience in the MRO industry.
• At least 3 years of experience in a customer-facing position within the MRO industry.
• Strong understanding of the MRO or related aerospace business.
• Excellent business acumen and contract comprehension.
• Strong communication, negotiation, and intercultural awareness skills.
• Fluency in English.

We Offer

We provide an attractive position within a global and dynamic company. Our competitive employment conditions offer opportunities for both professional and personal development. Our comprehensive benefits system is designed with our employees' best interests in mind to support them in their everyday lives.

Apply online using the form below.

Only applications matching the job profile will be considered.

For other inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.